Post Purchase Survey 2017-09-14T01:30:59+00:00

1. On a scale of 1 to 5, 1 being dissatisfied and 5 being extremely satisfied, how satisfied were you with your most recent shopping experience at Goldsmith Co. Jewelers?
a. 1 – Dissatisfied
b. 2 – Neither Satisfied nor Dissatisfied
c. 3 – Somewhat Satisfied
d. 4 – Satisfied
e. 5 – Extremely Satisfied
2. Please tell us why you feel this way. (Open Ended) (put in skip logic if anything lower than satisfied)
3. On a scale of 1 to 5, 1 being definitely would not and 5 being definitely would, how likely are you to return to Goldsmith Co. Jewelers for future jewelry purchases?
a. 1 – Definitely would not return
b. 2 – Not likely to return
c. 3 – May or may not return
d. 4 – Likely to return
e. 5 – Definitely will return
4. Please tell us why you feel this way. (Open Ended) (put in skip logic if anything lower than likely to return)
5. On a scale of 1 to 5, 1 being definitely would not and 5 being definitely would, how likely are you to recommend Goldsmith Co. Jewelers to others.
a. 1 – Definitely would not recommend
b. 2 – Not likely to recommend
c. 3 – May or may not recommend
d. 4 – Likely to recommend
e. 5 – Definitely will recommend
6. Please tell us why or why you would (or would not) recommend us to others (Open Ended) (put in skip Logic for anything lower than likely to recommend)
7. On a scale of 1 to 5, 1 being I strongly disagree, and five being I strongly agree, how would you rate the following aspects of your experience with Goldsmith Co. Jewelers?
a. I was satisfied with selection available
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree
b. Sales associate was helpful
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree
treated well ,
c. Sales associate was knowledgeable
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree
d. The price was fair for the item
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree
e. I felt comfortable while working with a sales associate
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree
f. I found the item I was looking for
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree
g. I was treated well at Goldsmith Co.
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree

8. In your opinion, how could Goldsmith Co. Jewelers improve?
9. Comments
Thank you for your time and opinions. We value your business.